My Order Has Not Arrived
- If you did not find your package via the link above, please try to track your package on the official site of the carrier, e.g.
- Orders with multiple items may be shipped from different warehouses and arrive in different boxes on different dates. Each box will have a separate tracking progress bar in Track Your Order.
- Please contact our customer service for further help.
Please take photos for the damages and contact our customer service center (firstname.lastname@example.org), we will offer you corresponding return address depending on your location.
If items or parts are missing and not being shipped in multiple shipments, you may request a replacement or refund through email@example.com.
If the item you received is not the item shown on your order in Your Account, you can return it for a refund or replacement. Please take photos for the package which can show the details of the shipping label and SKU clearly and mail to firstname.lastname@example.org.
-Item not shipped. Please contact customer support to cancel your order before it is shipped out. Your order will be sent our within 24 working hours normally. (Weekend and holidays are not included.) -Item shipped. Please make sure your item is still within the Return Policy and contact email@example.com.
-Item on the way. Please sign for the package and keep the package unpacked and in original status, then mail us at firstname.lastname@example.org.
The order can only be changed before delivery (24 hours handling time normally), in this case you could contact our customer service center to change it. Once your order status has changed to “Fulfilled”, your order might be already sent out, then please don’t refuse the delivery, just receive it and contact us at email@example.com. If you intend to return to package and do not need it any more, you’d better don’t unpack it and contact us directly.
We ship products to United State. If you address belongs to remote area of USA, then you might need to pay surcharge for your package (depends on the carrier). The item will be sent depends on the item location, we have warehouses in USA, the system will choose the nearest one for you. Domestic delivery lasts about 7-10 Business days, and international delivery lasts 7-15 Business days in general.
- Credit cards, including Visa, MasterCard, American Express.
All PayPal orders are charged immediately, including preorders.
For further information, visit www.paypal.com Opens in new window or call 1-888-221-1161
Prepaid Charge and Gift Cards with Visa, MasterCard, or American Express
Credit Card Authorization Holds:
- PayPal is a easier payment method, it is safer and faster, If you have not resistered a PayPal account, you could also pay by Credit Card or Debit, please follow the steps to complete your order.
1. You could add loved goods into cart, then enter check out
2. After the second step, it will jump to this page. If you have a coupon code, please fill in the box then click ‘’PayPal” botton.
3. If you do not have a PayPal account, you should click pay with Debit or Credit Card.
4. In this paypal page, you could choose your region and fulfill your card Information,(It can support Visa, Master, Discover, and American Express). Then you need to fuifill your billing address and set it as shipping address. It is better to leave your email address in case we will contact you in time.
5.The bottom of the page, please do not tick to create a PayPal account.after finished all information, you could click pay now to complete order.
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